Privacy notice

1. Introduction

This notice explains how Havnorth (“we”, “us”) collects and uses personal data through this website and its sign-up forms, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Havnorth is the controller of the personal data described here.

2. Information we collect

Your first and last name, email address and phone number (including country code), together with technical details gathered automatically, such as your IP address, browser and device type, the page that referred you and campaign identifiers.

3. How we use your information

To contact you and complete your account set-up, to provide customer support, to keep the website secure and running well, to understand which marketing channels work, and to meet our legal and regulatory obligations, including identity and anti-money-laundering checks.

4. Our lawful bases

We rely on the steps needed to enter into a contract at your request, our legitimate interests in running and protecting the service, compliance with legal obligations, and your consent where it is required, for example for non-essential cookies. You can withdraw consent at any time.

5. Keeping your data secure

Personal data is transmitted over encrypted connections and stored on access-controlled systems. We review our technical and organisational safeguards regularly.

6. Who we share it with

Trusted service providers who process data on our behalf under written contracts, identity-verification and fraud-prevention partners, and public authorities where the law requires it. We never sell your personal data.

7. International transfers

Some providers may process data outside the UK. Where they do, we rely on UK adequacy regulations or appropriate safeguards such as the International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses.

8. How long we keep it

We keep personal data only for as long as necessary for the purposes above or as required by law; anti-money-laundering records, for example, are generally kept for five years after a relationship ends. After that, data is securely deleted or anonymised.

9. Your rights

Under UK data protection law you can ask to access, correct or erase your data, restrict or object to its processing, request a portable copy and withdraw consent. We respond within one month. If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

10. Cookies and similar technologies

We use strictly necessary cookies to run the site and a cookie named havnorth_ticker that stores market prices for 24 hours so the price ticker loads quickly. When you submit a form, your details are held briefly in your browser’s local storage until they are sent to us. If you arrive through an advertising link that carries a pixel identifier, the confirmation page may load the Meta Pixel to record the sign-up. In line with the Privacy and Electronic Communications Regulations (PECR), you can manage cookies through your browser settings.

11. Children

Our services are for adults aged 18 and over. We do not knowingly collect data from anyone younger and will delete it promptly if we discover it.

12. Contact us

For any privacy question or to exercise your rights, email [email protected].